Refund and Cancellation Policy

Credits are prepaid digital goods. They are added to your institution's account immediately on successful payment.

A school, college, coaching centre or training institute may request a refund of unused credits within 7 days of purchase. Approved refunds are made to the original payment method within 5–7 business days.

Purchased credits do not expire. Unused credits remain available to the institution for as long as the institution's account exists.

Credits for sheets already graded are not refundable, because the AI processing cost has already been incurred.

If money was debited but credits were not added, contact us with the payment reference. We will verify the transaction with Razorpay and refund or credit the amount within 7 business days.

There is no recurring subscription, so there is nothing to cancel. An institution may stop using the service at any time; unused credits remain in the account.

Email hello@gradeexam.com with your institution's name and the payment reference from Razorpay.